Heading Out - Bourke Street (2109 reviews)

Comment

I popped in for a quick trim, which is all my hair needed, and nearly two hours later and $136 later, I had recieved a cut, blowdry and treatment. Only a week earlier had my hair been treated using an Aveda product, so I knew my hair was in good shape. I did not appreciate the upselling of the treatment and I did not appreciate the extra charge of $15 for my "extra long" hair- the length of my hair was irrelevant for the trim I wanted off the ends. I didn't want a blowdry, but I paid for that and the extra $15 to recieve it. It was also strange by how many people I met with during my visit - one person at the counter, another who came by for a consultation, another who did my wash and treatment and finally the hairdresser who cut my hair. It was just confusing and I felt I was being passed on from person to another. The blowdry took the longest and I was asked what sort of blowdry I wanted - to which we agreed, the ends of my layers would be curled. I walked out with dead straight hair, which my hair naturally is anyway, so I have no idea how a blowdry could take so long. My hair would have dried naturally that way, although perhaps with not as much volume.

Comment

I was charged $160 for a haircut by Lee and didn't receive a proper blow wave at the end. This should be included in the overall cost and not have to ask for an extra. it's also not necessary to tell clients how bad their split ends are.

Comment

Good service but negatively influenced by stylists trying to slip in extra costs, such as a hair treatment @$47 (politely declined once I knew the cost) and then the makeup artist just applied false eyelashes without telling me it would be an additional charge on the already expensive "special occasion" makeup. Was a shame to ruin what would have been a great experience otherwise.