Heading Out - Bourke Street (2109 reviews)

Comment

I have been going to Heading Out (Bourke Street) for several years. I have always had the best service from both the stylists and other support staff which is why I kept returning. New owners have taken over and while it is expected changes are made, I think in this instance, getting rid of some of the existing staff did this business a considerable disservice. The previous reception staff (Grace in particular) ran the salon beautifully and with a very friendly manner. My last two visits with new staff were ok but not to the standard I have come to expect and that is unfortunate. I think the staff work hard and they were courteous but the level of skill and professionalism has most certainly diminished. Additionally, I was dismayed there was no communication regarding the significant staff changes at the salon. Having given this salon two opportunities to determine if I wish to remain a client, I think it is safe to say - I will be looking for a new salon.

Comment

A hair dresser was allocated to me when I arrived and she spent some time with me deciding what she would do and building rapport with me. She then went off to finish another client she had. 10 after my appointment was due to start another gators was allocated to me and we had to go through what I wanted all over again. It was annoying that the other hairdresser didn't tell me that she was talking another client instead of me and didn't come with the new hairdresser what we had already discussed. Felt like we were just getting herded through the salon like cattle and building rapport with the client was just pretend.

Comment

Well i'm suprised that they didnt do manicure properly, no gel n no proper treatment for dry nails. It was healing pedicure treatment but she just did cut my nail n put nail polish on. Have "$120" hair cut with i thought he was a professional, but he just did tream my hair n not even fix my fringe.

Comment

I had a photo of intended style and discussed at length with stylist. My usual hairdresser had trimmed my hair in this style 2 weeks earlier. Stylist proceeded to use a large, flat paddle brush on my short hair., styling in a way which ensured flat top and bulging sides. I explained, again, that I need volume at top and suggested the use of a roll brush. Finally complete, but very ordinary job and cost $62. Sorry, won’t be back. Have told others of my experience. Sad, because I chose this salon as it is a local walk in for me.

Comment

Overly priced and not a good hair cut. Not happy with the experience