Heading Out - Bourke Street (2109 reviews)

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disappointed with highlights - the roots are lighter than the ends - foils were also left on for too long so hair around the face is much lighter at the roots than at the back of the head and it cannot be hidden

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After spending $354, I'm at another hairdresser today trying to fix my hair. Walked out crying, instead of being happy. My hair looks no different, the hairdresser could not finish me up quick enough. Blow dry was horrible and the cut... worst cut I've ever had. No care was taken, he just hacked away. So upset. When you spend this much you expect much better service. I will not be returning.

Comment

Hi This is my second feed back, and none of the things were addressed at all on my return. 1. No head massage and a single shampoo wash before my cut. The head massage was the main reason i decided to come back to Heading Out as well as the wet shave back of the neck after my cut. 2. I dont mind animals, but having 2 dogs barking being allowed to be in my space while im suppose to be having a relaxing hair wash and non existent head massage was a bit off putting. It was the first time ive seen them in there so maybe this was a one off. 3. My hair dress was extremely poor at her job in the way she sissor cut my hair with mostly thinning sissors seemed strange. 4. The hair cut was of very low standard, she asked me how i wanted it and did the complete opposite. 5. I had to go back to the chair just before i paid as she had missed alot of long hair around the ears. 6. There was no offer to razor the back of my neck for a close shave and general clean up of the fluffy hair in that area, i had to ask for it to be done. 7. I had to ask to see the back of my hair and tell the hair dresser what to do, luckily i asked. Because the hair had not been shaped correctly at the back. 8. Generally just a bad experience over all On the positive note, the reception staff or lady sorry i forget her name is lovely and is always very welcoming on arriving and departing. For the price i pay for what i would say is a fairly basic mens hair cut, its really lacking those little extras to make the experience as a guy to feel ok about spending $70-75 to cut my hair. I will come back to heading out one last time just before Xmas. Hopefully i will have a better experience this time, otherwise it will most likely be my last. Cheers

Comment

We didn't receive what we asked for Staff was overbooked Manager interested in $$ not service Not value for money We don't like our final colour We were not listened to I have gray hair already why would I pay to be gray Not happy

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I used to have Stacey colour my hair but upon calling to book my next appointment, I was informed she no longer worked there. Although disappointed, I agreed to have someone else colour my hair this time. I had foils and a toner. The toner was left on too long, leaving my hair brassy and dull. I went back to the salon within a week to have it fixed and the colourist argued with me. I was obviously not happy with the colour and was not expecting her to argue with me about it, especially considering how much money I paid to have my hair coloured in the first place. She offered me little in the way of resolution and I left very unhappy still. I will not return. Every time before this visit however, I was happy with my hair. If someone could tell me where Stacey went I would be grateful!!