Heading Out - Bourke Street (2109 reviews)

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Love my new haircut!!

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The above rating is based on my last experience not on previous. The front office and colourists has consistently been great - the styling inconsistent. I know to cut down costs in the past junior / trainee hairdressers were used for a blow-dry with no styling equipment to be used e.g. curling iron. I believe this was a very poor strategy. For my last experience this had changed but I am not sure if I was just lucky or it is an actual change in strategy. The trainees didn't ask how the customer wanted the hair to be styled - and they frankly did a bad job. They also wouldn't listen if you asked them to do something. They would want to leave customers with wet hair and poorly styled - care factor zero. Most customers would be tempted not to come back because the last impression - is exactly that the last impression. In a hair salon you are very much judged on how the customer feels when they leave your building and observers also look at what a customer looks like when they leave your building (referrals). Simply take the time to make every person who leaves your premise after a service feel great. In order to do this it is not the colour or cut that makes a difference but the styling. It takes a few minutes for an experienced person to make a person feel and look great - it takes a lifetime to get a customer back after a poor experience. Where would you spend your efforts? You are now competitive on price but this should not compromise quality and customer experience. I hope the feedback is taken in the correct way. It is meant to help you grow your business and reputation.

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I had a half head of foils and Lewis did an amazing job. I didn't really know what I wanted to do with my hair, I just told him I wanted it to look less cr*p. He did a perfect job and gave me exactly what I didn't know I wanted. I now have a beautiful, creamy, ashy blonde hair that uses my natural colour as a base. It's so hard to get blondes to look lovely these days, but Lewis did it brilliantly. It does cost a little to go there, but you get quotes at the start so you can decide just how much you'd like to spend. Save money on the blow dry and just get a dry-off, and skip the treatment and the price is not too different to what you'd spend at a local salon. It's taken me years to find a place that can get my blonde right, so I'll definitely be going back. Thank you.

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Love Lewis, always walk out with a fantastic haircut and colour that's easy to maintain and ages well! Very happy!!

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Won't be visiting for beauty services any further. Will still visit for hair cut, colour.

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Worth every cent.