Heading Out - Bourke Street (2109 reviews)

Comment

It is a good idea to advise clients when there is an increase in charges, as I was surprised that my charge had gone up.

Comment

Referred Kathleen Patroni from work to you.

Comment

I really enjoyed my recent experience. However, my experiences prior to my recent visit have been soured by extremely pushy and constant upselling and marketing while at the salon (from Frances). It almost put me off coming back.

Comment

I went in only wanting a cut and blowdry but the final price ended up being almost $130!! When the hairdresser said she would put treatment in my hair, I assumed this was included in the normal $80 cut/blowdry price, however it was an add on. I was not aware of this. I should have been made aware that this was an add on and I would have to pay a significantly more expensive experience.

Comment

Excellent front desk and stylist experience but 'basin' experience was uncomfortable and awkward and did not match the quality of service elsewhere. Isn't it time for the massage chairs and endlessly looping TV to go? For me, hair washing is not a special event and I would prefer efficiency and professionalism and to get me back in front of my stylist as soon as possible.

Comment

City store location of waxing room is not private enough. Door opens to main salon and was an issue. The lovely Indian lady did her best to accommodate the logistics of the room. She was brilliant!