Heading Out - Bourke Street (2109 reviews)

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Hi This is my second feed back, and none of the things were addressed at all on my return. 1. No head massage and a single shampoo wash before my cut. The head massage was the main reason i decided to come back to Heading Out as well as the wet shave back of the neck after my cut. 2. I dont mind animals, but having 2 dogs barking being allowed to be in my space while im suppose to be having a relaxing hair wash and non existent head massage was a bit off putting. It was the first time ive seen them in there so maybe this was a one off. 3. My hair dress was extremely poor at her job in the way she sissor cut my hair with mostly thinning sissors seemed strange. 4. The hair cut was of very low standard, she asked me how i wanted it and did the complete opposite. 5. I had to go back to the chair just before i paid as she had missed alot of long hair around the ears. 6. There was no offer to razor the back of my neck for a close shave and general clean up of the fluffy hair in that area, i had to ask for it to be done. 7. I had to ask to see the back of my hair and tell the hair dresser what to do, luckily i asked. Because the hair had not been shaped correctly at the back. 8. Generally just a bad experience over all On the positive note, the reception staff or lady sorry i forget her name is lovely and is always very welcoming on arriving and departing. For the price i pay for what i would say is a fairly basic mens hair cut, its really lacking those little extras to make the experience as a guy to feel ok about spending $70-75 to cut my hair. I will come back to heading out one last time just before Xmas. Hopefully i will have a better experience this time, otherwise it will most likely be my last. Cheers

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After spending $354, I'm at another hairdresser today trying to fix my hair. Walked out crying, instead of being happy. My hair looks no different, the hairdresser could not finish me up quick enough. Blow dry was horrible and the cut... worst cut I've ever had. No care was taken, he just hacked away. So upset. When you spend this much you expect much better service. I will not be returning.

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disappointed with highlights - the roots are lighter than the ends - foils were also left on for too long so hair around the face is much lighter at the roots than at the back of the head and it cannot be hidden

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Had a cut and colour. Very happy with colour. Not so happy with cut. I had spoken to the girl about what i wanted, although she did a good job, it was not what i had asked for.. Way too short!!! I ended up with a bob cut. Hopefully it grows quickly. I said i wanted to still be able to tie it up. No chance of that any time soon. I also had to wait 40 minutes and felt that it was just to busy to get there full attention. Overall the staff are very friendly, but i probably would not go back.

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I was very disappointed with the service I received today and will look for a new hairdresser for future services.

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Have always had great experiences with this salon, however my experience today was less than pleasant. Didn’t receive the cut and style I had asked for and when I voiced my hesitations I was met with frustration, impatience and was then made to feel like I couldn’t ask for what I was paying quite a bit of money for. Left very unhappy and won’t be going back.