Heading Out - Bourke Street (2109 reviews)

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Really great service from Lucia. Treated very well by her, and am really happy with my hair and with the advice she provided!

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I don’t like giving this feedback during the festive season, however I think it’s necessary in an otherwise near perfect experience which felt like a real treat. The only thing that made me feel uncomfortable was the junior staff member washing my hair was not wearing a mask. It upset me for following reasons: * Im a nurse working with Paediatric ICU patients & families, the N95 masks we wear are far more uncomfortable than he flimsy blue masks which are actually very comfortable. * I’ve spent 2 years being extremely cautious and careful to Protect loved ones, myself and strangers alike. I’m triple vaccinated but could still catch covid and pass it on unknowingly. * I have a 90 year old parent in a nursing home, where 2 people died of Covid 7 weeks ago, they were both double vaccinated. I assumed the staff in question forgot to put her mask on, when I questioned her, her verbal tone became less friendly. Vaccination helps but the virus will still spread, masks indoors are a very easy precaution that reduces the risk.

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Thank you Zoe for a heart warming experience. A delightful hairdresser.

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The service provided to me by the coulourist and cuter was exceptional. I didn't enjoy having my hair washed because I got a bit wet and there was water everywhere. I think this person may have been a little inexperienced. But overall - I was very happy with result regarding my colour and cut.

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Would have been nice to have music playing and I missed the ability to watch fashion shows while getting my hair washed.

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The above rating is based on my last experience not on previous. The front office and colourists has consistently been great - the styling inconsistent. I know to cut down costs in the past junior / trainee hairdressers were used for a blow-dry with no styling equipment to be used e.g. curling iron. I believe this was a very poor strategy. For my last experience this had changed but I am not sure if I was just lucky or it is an actual change in strategy. The trainees didn't ask how the customer wanted the hair to be styled - and they frankly did a bad job. They also wouldn't listen if you asked them to do something. They would want to leave customers with wet hair and poorly styled - care factor zero. Most customers would be tempted not to come back because the last impression - is exactly that the last impression. In a hair salon you are very much judged on how the customer feels when they leave your building and observers also look at what a customer looks like when they leave your building (referrals). Simply take the time to make every person who leaves your premise after a service feel great. In order to do this it is not the colour or cut that makes a difference but the styling. It takes a few minutes for an experienced person to make a person feel and look great - it takes a lifetime to get a customer back after a poor experience. Where would you spend your efforts? You are now competitive on price but this should not compromise quality and customer experience. I hope the feedback is taken in the correct way. It is meant to help you grow your business and reputation.