Heading Out - Bourke Street (2109 reviews)

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Won't be visiting for beauty services any further. Will still visit for hair cut, colour.

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Usually look forward to getting my hair cut here. Have been a loyal customer for years. Today, only water was offered. No coffee, tea or champers. The aromatherapy mini head and shoulder rub was non existent. Just someone lightly touching my hair and flicking hands on me for 8 seconds. Actually thought she was running her hands thru my hair to have a chat for the most part. I really dislike breathing in the hair oil they use since changing from Aveda products. The hair wash didn't penetrate to my scalp apart from being rubbed into the top of my head. The back of the head barely got wet. All thru the hair wash and haircut, I kept getting told about the new Kerastase product to the extent they were propped in front of me during the cut. Next to the water. No magazine offered. I already have so many hair products they can barely be stored in my cupboard at home. I would have preferred more diligence by the hairdresser on getting my haircut even and making sure it falls well. There was no check to see if hair on both sides of the head was even. The haircut was less than 5 mins. The quickest I've ever had. Senior stylists at this salon are amazing. They might be quick but intensely focused on the cut and blow wave. Today's haircut was with a junior stylist. I have had haircuts with a few junior stylists there now. Based on my experiences, unfortunately, you might be better off at a budget hair salon getting charged half the price if opting for a junior stylist.

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Am finding that it is becoming very expensive.

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The girls were great, I was seen to straight away. They were really lovely and welcoming and refreshments were offered along with a nice chat about what I wanted. Atmosphere was relaxed and professional. The quote I received was absolutely outrageous. I've never paid that much for a hair appointment in my life and I've been blonde for 5 years. The one item that I believe was way overpriced was the cut and blow wave for $130. I wasn't really pleased with the colour of the roots, however the overall look now that my hair has settled and I have washed it, looks okay. Unfortunately I won't be returning to Heading Out.

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For a trim, toner and treatment to cost $200 is ridiculous. Also constantly having products pushed on me to buy ruined the experience. If I like the product I'll ask for it. Strike two for this hair salon I'm ready to find somewhere new. That said, service and result was professional.

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Anon this time As someone else has already accessed this laptop to steal all my data Apologies for all and any low ratings given