Heading Out - Bourke Street (2109 reviews)

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Hi there, I'm a regular customer of your salons and I visited the Bourke St salon today for a haircut and blow dry. My feedback mainly relates to my experience today and in some ways, this has become the norm for the service you guys provide. To keep it short - - I was provided an invoice of costs before my hairdresser started washing my hair, I got a rude shock to see extras charged without being asked. Extras such as $15 extra for long hair (when I was only receiving a hair and fringe trim) and a treatment. Had I not noticed or asked for the treatment to be removed, I would have been charged for more than 50% of the total cost of my haircut! Furthermore my hairdresser advised that I was charged extra for long hair as it takes longer to cut... - My hair appointment was at 1.30pm, my haircut finished at 2pm.. - I wasn't given a proper blow dry and nor was I asked... instead my hair was half dried and twirled and sprayed with product. - I was seated in a busy walk way, wasn't asked if I wanted coffee or tea to start. - My hairwash was really quick with a short hair massage Unfortunately, this isn't the first time this has occurred with extras being slapped on as a way of gaining more revenue or the lack of high quality service you guys provide. I think some very simple things would have made my experiences a lot better - such as being upfront and asking if I want extras or how I would like my hair dried or if I wanted a longer wash. The feeling I got when i walked out of your salon was that I felt ripped off and I now think its time for a change. Regards, Lost customer

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Asher did my hair today - and i love it. I wanted something new and different and she perfected it - while giving great advice. Very happy. Thanks!

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The hairdresser that did my hair could do with a few more lessons on "teasing" (back-combing) the hair to give volume. When I get my hair done at the Salon (that I normally go to) my hair set lasts for 3 to 4 days (at half the price that I paid at your Salon). My hair went flat 2 to 3 hours after it was done at your Salon, and there was no Rain or Wind to blame !! Noone would've said that I had been to a Hairdresser that day !!

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The staff at Heading Out are always friendly and go above and beyond to ensure you are happy and comfortable. This is definitely my hair salon of choice!

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Awesome, amazing salon. The best! Wonderful, professional staff and lovely ambience. As a regular customer I always leave happy. The staff are amazing! Unbeatable salon.

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I popped in for a quick trim, which is all my hair needed, and nearly two hours later and $136 later, I had recieved a cut, blowdry and treatment. Only a week earlier had my hair been treated using an Aveda product, so I knew my hair was in good shape. I did not appreciate the upselling of the treatment and I did not appreciate the extra charge of $15 for my "extra long" hair- the length of my hair was irrelevant for the trim I wanted off the ends. I didn't want a blowdry, but I paid for that and the extra $15 to recieve it. It was also strange by how many people I met with during my visit - one person at the counter, another who came by for a consultation, another who did my wash and treatment and finally the hairdresser who cut my hair. It was just confusing and I felt I was being passed on from person to another. The blowdry took the longest and I was asked what sort of blowdry I wanted - to which we agreed, the ends of my layers would be curled. I walked out with dead straight hair, which my hair naturally is anyway, so I have no idea how a blowdry could take so long. My hair would have dried naturally that way, although perhaps with not as much volume.