Heading Out - Bourke Street (2109 reviews)

Comment

The above rating is based on my last experience not on previous. The front office and colourists has consistently been great - the styling inconsistent. I know to cut down costs in the past junior / trainee hairdressers were used for a blow-dry with no styling equipment to be used e.g. curling iron. I believe this was a very poor strategy. For my last experience this had changed but I am not sure if I was just lucky or it is an actual change in strategy. The trainees didn't ask how the customer wanted the hair to be styled - and they frankly did a bad job. They also wouldn't listen if you asked them to do something. They would want to leave customers with wet hair and poorly styled - care factor zero. Most customers would be tempted not to come back because the last impression - is exactly that the last impression. In a hair salon you are very much judged on how the customer feels when they leave your building and observers also look at what a customer looks like when they leave your building (referrals). Simply take the time to make every person who leaves your premise after a service feel great. In order to do this it is not the colour or cut that makes a difference but the styling. It takes a few minutes for an experienced person to make a person feel and look great - it takes a lifetime to get a customer back after a poor experience. Where would you spend your efforts? You are now competitive on price but this should not compromise quality and customer experience. I hope the feedback is taken in the correct way. It is meant to help you grow your business and reputation.

Comment

Love my new haircut!!

Comment

Service is good however Prices are rather steep.

Comment

You cannot put a price on personal service. From the moment I walked in, I felt like I was the only person in the salon and enjoyed a fresh, genuine customer experience at every stage. I was warmly greeted and seamlessly guided from station to station. The skills of each team-member left me feeling like I was weightless - they work in such harmony that the experience can be likened to being on a dreamy carpet ride. From taking my coat on arrival, supremely relaxing head massage, heart warming tea, wash and treatment to a precision cut and style to sliding back into my coat as it was held for me - I walked out a new woman - it was just lovely. Change in a hair salon can be an anxious experience at times but the experience and expertise of the team Lee has assembled, and Lee himself always (and I am a customer of many years) ALWAYS leave me happier to have visited than to have not. I have enjoyed an expert colour from Lewis last week that took me from the doldrums (that neglect of one's own maintenance routine will bring!) to feeling 10 years fresher and coupled this today with a sleek, expert cut from Lee that seems to have put every hair exactly in the place it was intended to rest! Grace greets me and sees me out the door with the warmth of a sister and I have discovered I can now parlez Francais with Matthieu for practice! Thanks guys - you are a wonderful team and you know I mean it. x

Comment

Have always had great experiences with this salon, however my experience today was less than pleasant. Didn’t receive the cut and style I had asked for and when I voiced my hesitations I was met with frustration, impatience and was then made to feel like I couldn’t ask for what I was paying quite a bit of money for. Left very unhappy and won’t be going back.

Comment

Georgia was great - very knowledgable and professional. Took the time to show me how to style my hair and tell me about products that would be suitable. Overall, very happy with my visit