Heading Out - Bourke Street (2109 reviews)

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Thank you for your great service.

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City store location of waxing room is not private enough. Door opens to main salon and was an issue. The lovely Indian lady did her best to accommodate the logistics of the room. She was brilliant!

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I don’t like giving this feedback during the festive season, however I think it’s necessary in an otherwise near perfect experience which felt like a real treat. The only thing that made me feel uncomfortable was the junior staff member washing my hair was not wearing a mask. It upset me for following reasons: * Im a nurse working with Paediatric ICU patients & families, the N95 masks we wear are far more uncomfortable than he flimsy blue masks which are actually very comfortable. * I’ve spent 2 years being extremely cautious and careful to Protect loved ones, myself and strangers alike. I’m triple vaccinated but could still catch covid and pass it on unknowingly. * I have a 90 year old parent in a nursing home, where 2 people died of Covid 7 weeks ago, they were both double vaccinated. I assumed the staff in question forgot to put her mask on, when I questioned her, her verbal tone became less friendly. Vaccination helps but the virus will still spread, masks indoors are a very easy precaution that reduces the risk.

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Receptionist was rude. Didn’t even greet me when I walked in the room. Got a blow wave and curl. Blow wave/ wash took 45 minutes for not even great quality (front of hair was still curled natural) and then curls done with tools dropped in an hour even though told her hair drops relatively easily (have told other hair artists hair drops easily and has lasted 10+ hours beautifully)

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Highly recommend this salon. Caterina and her team are outstanding.

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Highly recommend this salon - Love my hair!