Heading Out - Bourke Street (2109 reviews)

Comment

Although the staff and the atmosphere was lovely at Heading Out Salon, the actual haircut and colour was appalling. I have never sent in a bad review before, but i felt that this was necessary. My fringe (which was meant to be a long tapered Alexa Chung style fringe) was so uneven and blunt that i had to go home and cut it into a bang, Which is exactly the style i didn't want in the summer months. One side was angle cut at earlobe length, the other side was blunt cut sitting on my cheekbone, it looked ridiculous. The colour, although a lovely colour, was nothing like what i showed the hairstylist, and i walked out of there with grey hairs still on display, and darker hair when i asked for lighter hair. Basically i paid nearly $300.00 for something i didnt ask for, nor like. Pretty unhappy, and wont be heading back.

Comment

When I booked in for an appointment I was asked if I could take an earlier appointment 15 minutes earlier. When I arrived for my appointment I was shown to a chair which had hair all over it, I waited there for 30 minutes. No one informed me about what was going on..... 'previous appointment time running over'... you shouldn't have to ask. My stylist was pleasant apologised for the wait and overall I am definitely happy with my cut. I know my appointment then ran into the next appointment as the stylist kept being informed that someone was waiting for their colour appointment whilst I was having my hair cut which made me hope that they weren't going to rush through it. I guess it was the experience of having to wait there for over half an hour being ignored that affected the whole experience and score above.

Comment

Have always had great experiences with this salon, however my experience today was less than pleasant. Didn’t receive the cut and style I had asked for and when I voiced my hesitations I was met with frustration, impatience and was then made to feel like I couldn’t ask for what I was paying quite a bit of money for. Left very unhappy and won’t be going back.

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I was very disappointed with the service I received today and will look for a new hairdresser for future services.

Comment

Had a cut and colour. Very happy with colour. Not so happy with cut. I had spoken to the girl about what i wanted, although she did a good job, it was not what i had asked for.. Way too short!!! I ended up with a bob cut. Hopefully it grows quickly. I said i wanted to still be able to tie it up. No chance of that any time soon. I also had to wait 40 minutes and felt that it was just to busy to get there full attention. Overall the staff are very friendly, but i probably would not go back.

Comment

disappointed with highlights - the roots are lighter than the ends - foils were also left on for too long so hair around the face is much lighter at the roots than at the back of the head and it cannot be hidden