Heading Out - Bourke Street (2109 reviews)

Comment

My colour consultant, Elaine, was great. Friendly and professional and not too pushy though did offer me additional services - she was great. I then had my colour washed out by someone who didn’t introduce themselves and barely said a word to me - she seemed to be annoyed to be at work, though spoke freely and happily to her colleagues. She blast dried my hair but did not blow dry at all - I had assumed this was included in the service. The appointment started well and ended poorly. This apprentice or whoever she was does not leave your clients feeling special.

Comment

I always enjoy coming to Heading Out on Bourke St, the staff are super nice, the prices are fair and I don’t know how they do it but the colour stays so much better than any other salon I’ve been to. My only issue and reason for giving a lower score is the young woman who washed and dried my hair had big chunky fake nails that just felt awful on my head when she gave me a head massage and when she was drying it and running her fingers through my hair, it was really awful and I thought not wearing fake nails would be a standard thing in hair dressing but maybe not.

Comment

There was little style shaped into my hair cut, which was rather disappointing.

Comment

Curious as to why I am asked to complete a survey each time I come in to the salon. Two reasons why I come to the salon - I get great haircuts, and the salon is right where I work. There are no other reasons. I think the cuts are expensive.

Comment

I thought my stylist was great, but was very underwhelmed by the price considering it came to over double my quoted online price. Won't be booking here again.

Comment

Great experience as usual however the (new?) receptionist was really unfriendly and not helpful.