Heading Out - Fitzroy (1754 reviews)

Comment

I've been really happy with the service I've received thus far. I've always been able to get a last minute appointment which is really handy. The staff are lovely and accommodating, and my beauty services have been exceptional. Thank you!

Comment

I come to you regularly for my cut and colours so I thought I'd try you for a massage. Unfortunately the massage was very poor, to the point where I made an excuse to end the 1 hour appointment to 30 minutes as I didn't want to waste my time or money. The lady was very very sweet, but I'm afraid her massage technique was more a string stroke than a massage, and very repetitive in the stroking. I did ask her twice to put more pressure, and she did, but it just wasn't up to the standard that I am used to I'm afraid. I also said when we were on our way upstairs that I was there because the muscles in my neck were tense but she didn't really touch that area. It therefore felt very poor value for money, and if I'm honest I would like a refund/the money towards my next hair appointment please. Other comments are that I'm used to an environment where the lights are dimmed and music is playing, so this would make the environment nicer but it wouldn't affect my review of that was the only qualm. I felt awkward enough making my excuses to end the appointment early, and I would've told the lady in the front desk but the masseuse was still there so I didn't feel able to. I don't really want anything to be said to her as I come to you regularly and that would make it awkward when I'm next in, hence why I am informing you now and not at the time. Looking forward to hearing from you.