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Heading Out - Fitzroy (1754 reviews)



Ranked 50 of 58 in Victoria

225 Brunswick Street, Fitzroy, VIC, 3065, Australia

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Visit the Heading Out - Fitzroy website


You can book at Heading Out - Fitzroy Fitzroy online using our Book Now button located above. Select from a list of services offered, pick your favourite Heading Out - Fitzroy staff member and book from the dates available.

Our stylists have been shaping the Australian hair industry for over 25 years and are leaders in bringing their clients the perfect look. From the catwalks of Melbourne Fashion Festival and Miss Universe Australia, to fashion campaigns and creating our own award-winning collections, we stay on trend to bring you the cuts, colours and styles that fit your look best.

Reviewed by 1754 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Heading Out - Fitzroy were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Opening Hours

MON Closed
TUE 10:00 AM to 6:00 PM
WED 10:00 AM to 7:00 PM
THU 10:00 AM to 9:00 PM
FRI 10:00 AM to 6:00 PM
SAT 9:00 AM to 5:00 PM
SUN 10:00 AM to 5:00 PM

Payments Accepted

Payment method Payment method Payment method
Payment method Payment method

Services

Ladies Cut Mens Cut Childrens Cut Blowdry Upstyle
Highlights Permanent Colour Lightening Semi-Permanent Colour Straightening
Waves Extensions Facial Facial Tinting Facial Waxing
Body Waxing Body Treatments Buff & Polish Manicure Pedicure
Tanning Make-up Massage Specialist Body Treatments Hot Stone
Spray Tan 1/2 Leg Full Leg Bikini G-String
Brazilian 1/2 Arm Arm Under Arm Back
Chest

Brands Stocked


What our customers are saying about us

Commented reviews only





27 Jan 2015
Overall Environment Care

Service Quality & Prof. Advice
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Ultimate Question (Referral)

Comment

Decor needs to be more desireable for the prices charged. Was not happy with blowdry, was a littled dated.

Response from Heading Out

Thank you for your feedback. In regards to our decor needing to be more desirable we agree with you 100% which is why the Fitzroy salon is having a major renovation this year. I am sorry to hear you were 100% happy with your blowave. If you would like to email us at fitzroy@headingout.com.au, who you had perform the service we can provide them with your feedback as we are constantly striving to improve and deliver the best service possible to our clients.

Posted on 30 Jan 2015

Fitzroy
13 Feb 2014
Overall Environment Care

Service Quality & Prof. Advice
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Ultimate Question (Referral)

Comment

I didn't ask for advice, was not given and did not need it for this visit. So I can't really rate the quality of the advice Overall a great visit.

Response from Heading Out

We would love the opportunity to discuss your experience with Heading Out in further detail. Please contact info@headingout.com.au and let us know when is the best time to contact you. Thank you, and we look forward to hearing from you.

Posted on 17 Apr 2014

Briar Hill
26 Oct 2024
Overall Environment Care

Service Quality & Prof. Advice
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Ultimate Question (Referral)

Comment

I've been coming to Heading Out almost monthly for over 10 years. I return to the salon because I trust the service and greatly respect the owner. Today I had the worst haircut of my life. My hair was layered and thinned out to a point where I looked at the long strands of hair on the floor and felt sick. While I was walking to the car afterwards I was horrified to find that when I brushed my hair whole clumps and strands were coming out due to the way the stylist cut my hair. I was told that she was going to give me more volume and agreed to subtle long layers. I had initially said "no" to a hair cut but my stylist insisted and regrettably talked me into it. I returned to the salon and the owner was fortunately able to resurrect my hair a little but the result is hair that is extremely short for my liking. My hair still feels thinned out. I've learned not to book according to time preference with any old stylist. Instead I'll only book with the owner as I trust her. I will continue to support Heading Out but I felt it important to communicate my extreme disappointment on this occasion. All I can do is to wait for my hair to grow back but I fear that the short layering will take forever for my hair to feel "normal" again.

Response from Heading Out

Hi Catherine, Thank-you for taking the time to send us this e-mail, and also thank-you for your continued loyalty over the years. Any and all feedback, weather positive or constructive is always greatly appreciated, and encouraged as this can only build growth as a person, and as a salon. At Heading Out, we always strive to achieve the highest of standards, and unfortunately, this has not happened for you this time. For this, we apologise and look forward to looking after you with the care trust you know us for. Heading Out Team.

Posted on 26 Oct 2024


25 Jul 2023
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

Maybe not go between clients as you lose focus on what you were doing and was kinda rushed. My hair could have turns out a bit better as it was quiet rushed.

North Melbourne
25 Apr 2015
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

Over $100 dollars to cut the hair of a three year-old is ridiculously expensive (where else in Melbourne would they charge that for 35 minutes in the chair), especially when you can get the same cut with the same person on a Monday, Tuesday or Wednesday for $30. Problem is you have to read the fine print because they won't tell you you are being charged three times the week day amount. Its a case of buyer beware!!! And yes, it doesn't matter a hoot that you have been a loyal customer for 10 years.

Response from Heading Out

Thank you for your feed back. As a loyal client of Heading Out's you would know that Heading Out has a company policy to provide a quote to all clients before any service is started. We have this policy so that our clients are aware of the cost of their services from the start so we can work within their budget. The quote is a print out that is handed to the client so they don't have to read the fine print. We try to keep our pricing as transparent as possible which is why we have a price list available on our website with our most common services and terms of our pricing. We also try to inform all clients that are booking in children's hair cuts over the phone that the cost is full price Thursday to Sunday but we offer discounted rates Monday to Wednesday before 5pm. However if reception is not told the age of a child then we can only assume that they are in their teens or an adult. We also have a lot of clients that do pay full price at the end of the week and weekend as they are unable to bring their children in at another time. Also the date that you had visited the salon was Anzac Day so being a public holiday there was also a surcharge which we made aware to our clients at the time of booking.

Posted on 30 Apr 2015

Preston
03 May 2014
Overall Environment Care

Service Quality & Prof. Advice
Value for money
Ultimate Question (Referral)

Comment

I'm really happy with the hair I walked out with but found the service a bit off at this visit. The person running the salon on the day didn't allow the person colouring my hair to actually speak to me directly, she may have been an apprentice but it would have been nice if she'd been able to introduce herself. Then I had three other people working on my hair with no introduction or reason given as to why it wasn't the person I was paying for... I was also talked into a hair treatment without being given much of a choice to not have it. The individuals working on my hair were all very nice, but the woman ordering them around kind of ruined the visit this time. Also, $20 seems a lot for a fringe trim.

Response from Heading Out

Emma, Thank you for taking the time to provide feedback on your experience at Heading Out. We have forwarded your comments onto the team at our Fitzroy Salon. We appreciate all feedback so we can continue to improve out guests experience in our salons. I apologise that none of the staff working on your hair had introduce themselves and explain what part of the service they were performing. If you would like to discuss your experience with us further please email us at info@headingout.com.au

Posted on 08 May 2014
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