Heading Out - Fitzroy (1744 reviews)

Comment

Saw Klara today and she went to so much trouble to adjust my hair colour as it can be problematic at times. Very grateful she is such a professional.

Comment

I have been a regular at Heading out for some time but recently have been more inclined to go elsewhere for a couple of reasons. One, while most of the staff are good, some can be a bit dismissive. Two - the upselling component. Staff seem to be more interested in trying to sell treatments, products etc then just giving good advice about what you actually need. And then become a bit uppity if you don't take any of the products mentioned. I will contrast this with an experience at another salon where I was looking for a good leave in antifrizz type product. The staff member selected a few items, went through what each did and then tried them all out on my hair. Result - an informed decision and a good customer service experience. Service and good advice first would make me more inclined to believe that what you are pushing is in fact something I need rather than an add on. So - ask what I need, suggest different solutions etc. If this is commission based for the staff it is having a counter productive effect as there are now staff I would prefer not to deal with. Finally, at a recent very expensive colouring and blow wave appointment, I was appalled to see on my quote that I was going to be charged $21 for a fringe trim. The trim itself took, literally, 30 seconds. Thankfully the hairdresser saw reason and didn't charge.