Heading Out - Fitzroy (1754 reviews)

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Please call me to discuss this appointment.

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Hi. After so long being unable to visit you guys, I was quite excited to return. I had Matthew colour and cut my hair. The colour went well as did the treatment at the basin (conducted by a new young woman who seemed to be only just starting out). I am very disappointed by the cut, however. It was less than 15 minutes in the chair. Matthew almost cut in a straight line to even up the line of my hair but despite asking him three times to take some of the bulk out of the body of the hair, he didn't. He'd just muss it up a bit and ask "is that better?" He seemed to be rushing to get to the next client. I asked for a wispy fringe as well (both at the outset of the appointment and during the cut), but he didn't oblige. I effectively just got a trim at the ends and I was managing to do that myself at home! I still have this flop of thick hair getting in my eyes. I don't need someone to contact me but I would like someone to have a word with Matthew about client experience and listening to what the client wants.

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The lady who did my blow wave was the only good person in there. Rest everyone was so bitchy. Dont know what for. Ridiculously high priced place.

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I wasn't as happy with the experience this time. The haircuts are expensive and the haircut is quite OK but I don't understand why you can't cut the ends and shape in the one hair cut! It seems a bit ridiculous to me to have to do the two on separate occasions! Because of this it is not very good value. The haircut is quite OK but it will grow out very quickly - maybe this is the idea? If so I don't like being treated like this. Overall the hairdresser was a nice young woman and seems a competent hairdresser. I found the rather unfriendly man hanging around the counter a bit of a negative. I may come back but I will think twice about it.