Heading Out - Fitzroy (1754 reviews)

Comment

I was really disappointed with my experience on Saturday. It was a constant sales pitch from all angles of the business. Firstly, I was told I would get a treatment without being given any options on price. A quote was left on the bench next to me but I was not alerted to the price, and noticed it far too late. Secondly, while I was having my hair coloured the coulourist tried to sell me some amazing product and then a beauty therapist came to give me a complimentary hand massage. The whole time she tried to pitch her products to me and asked me three times if I wanted some UV treatment, to which I had responded I did not the first time she asked. Pasquale cut my hair and he was friendly and lovely. But as I walking out I was again stopped by the beauty therapist to see if I wanted to book in for a treatment. I blame management for this hideous experience. If you didn't put such ridiculous sales targets on the poor kids jobs then it would be a much more pleasant experience. I banned you last time for increasing the price of my haircut and not passing it on to the hairdresser. I have banned you again. This time it will stick.

Comment

Terrible hair cut. The stylist looked amateur and unconfident. He left my hair lopsided and choppy. I will not be returning to or recommending this salon or any other Heading Out salon ever again.

Comment

I have had good experiences at this salon in the past, however this particular appointment seemed doomed from the start. My usual stylist was unavailable, however I was assured another qualified hairdresser would be able to complete the appointment. I was after a wash/blow-wave and to have my fringe trimmed. Nothing complicated, before going to my friends engagement party. I was unaware it would be the apprentice hairdresser washing and styling while an actual hairdresser squeezed in the fringe trim between clients of her own. The apprentice had no idea what she was doing and the appointment took 1 1/2 hours instead the 30-45 minutes it usually does. The actual hairdresser had to come over in the end, after making several comments to the apprentice, and attempt to correct the blow wave. I had so much corrective product in my hair I felt like I needed to wash my hair and start again rather than go out. This experience set me back a whopping $80, which would have been on the pricey end if completed in a timely fashion by someone qualified.

Comment

My hair colour wasn’t what I expected and wasn’t impressed that I didn’t have my hairdresser for the whole appointment. Very disappointed with this visit. Without going into too much detail.