Heading Out - Fitzroy (1754 reviews)

Comment

Went for a manicure and hair colour and style. The hair component of the appointment went well, no issues and good service. However as can be seen in the picture the manicure was a disgrace. I should not have been charged at all from the state my nails are in. I know the girl offered to fix them but I had not got the time nor the patience and I wanted my nails done for a function I'm going too the same night, however now all I have time for is to hopefully remove the mess as quickly as possible. The picture says it all really very disappointing.

Comment

Danny and Clara are an excellent team and always create a unique look which gains me many compliments. I am really appreciative of their knowledge and skills and feel very lucky to have developed a very productive relationship with them over a long period of time. Heading Out Fitzroy is enhanced through their superior cutting and colouring, and I pass this on to the many people who admire my hair everyday. (Ro Roberts)

Comment

Everyone knows how very difficult it can be to find a hairstylist you feel comfortable with and who you can feel you can trust. Your hair can have a huge impact on how you feel about yourself, and honestly, the staff at Heading Out understand this. They work to make sure you not only feel fantastic, but confident about your appearance too

Comment

Great haircut as always by Mark - Thankyou Mark.....off course if the price were a bit lower then that would be fabulous but we keep coming back regardless. Cheerio

Comment

Zoe is a great hairdresser is very friendly lots of tips and very thorough😀 I just moved to Melbourne and will see her again.

Comment

I have been a regular at Heading out for some time but recently have been more inclined to go elsewhere for a couple of reasons. One, while most of the staff are good, some can be a bit dismissive. Two - the upselling component. Staff seem to be more interested in trying to sell treatments, products etc then just giving good advice about what you actually need. And then become a bit uppity if you don't take any of the products mentioned. I will contrast this with an experience at another salon where I was looking for a good leave in antifrizz type product. The staff member selected a few items, went through what each did and then tried them all out on my hair. Result - an informed decision and a good customer service experience. Service and good advice first would make me more inclined to believe that what you are pushing is in fact something I need rather than an add on. So - ask what I need, suggest different solutions etc. If this is commission based for the staff it is having a counter productive effect as there are now staff I would prefer not to deal with. Finally, at a recent very expensive colouring and blow wave appointment, I was appalled to see on my quote that I was going to be charged $21 for a fringe trim. The trim itself took, literally, 30 seconds. Thankfully the hairdresser saw reason and didn't charge.