Heading Out - Fitzroy (1754 reviews)

Comment

Everything was great. I cannot recommend it enough. That said, the only little consideration I have is about the rigidity of rescheduling an appointment, especially if it’s within the last 2 days before the appointment. While I understand the motive behind (driving non serious people away), the fact remains that serious customers can sometimes find themselves in a situation where they genuinely need to reschedule an appointment, even a day before the appointment, and they should be offered the option to do so, especially that they have already paid a full deposit! So offering the option of simply rescheduling- and not cancelling - the appointment would seem very sensible to me.

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Very friendly staff and superb cut and colour advice! Thank you!

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Professional and friendly service. First time at this salon and was immediately made to feel at home. Consultation and quote was completed very quickly and colour came out perfectly. I’ll continue to come back to this salon for sure!

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I find it unacceptable that despite being charged >$300 you are now applying bank charges to BOTH credit cards and EFTPOS payments, and with no warning. EFTPOS transactions cost businesses next to nothing and yours is the first business I have ever encountered to apply a surcharge to such a transaction. Given the average cost to customers of every visit to your establishment is quite high already, it is inconceivable to me that you have any need to pass on these bank fees at all. It's not like you're a cafe with huge numbers of card transactions per day. I have been a loyal customer for well over 10 years. Visiting your business is generally a treat and it's almost my only indulgence, but this move has given me real pause for thought. You can do better than this.

Comment

Anthony was excellent.

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Salon was very clean and staff were highly professional. Now is a great time to visit the salon.