Heading Out - Fitzroy (1754 reviews)

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Hi I only popped in for a discussion about hair straightening - Helen was lovely (exceptionally lovely and informative and accomodating) and I am coming in on Friday for terre a mer. It seems very expensive but if it works I will be happy. I know Heading Out is dear but if the results are there I am happy to pay. While there I saw that you offered waxing and was lucky enough to get an eyebrow wax by Clara which was great.

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My experience with heading out and in particular Parundar was excellent today. She made up for the inconvenience of the day before where my booking which I made at the time of purchase- Scoopon deal for the 6/9/17 at 12 noon was not entered into the computer and there was nobody available to honour my booking for that day so l had to make another booking for today. Being a business owner myself, there is never enough hours in the day and appointments need to be made well in advance. Luckily l was able to shuffle some things around, it's just hard to change things around at the last minute, expensive and time consuming. The other thing l would like to bring up was the actual deal. It read, or was taken by me as a prospective new customer to be a style( which to me generally means a cut a style cut) colour and blow wave. I was a bit bewildered when l was told it was a colour and a blow wave and that l would have to pay for the haircut. l paid $21.00 for a fringe cut. Parking, there was 2 hour parking across the road, initially l was feeling anxious thinking about the parking meter and how much time I have left. It certainly took some of the shine away from fully enjoying a relaxing quiet me time. I do have praise for Parundar, apart from being beautiful, she is very polite and did make me feel very relaxed, in fact l was falling asleep at the wash basin and in the chair. She is very attentive and really listened to what l wanted. Congratulations Parundar and thank-you.

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Again the dynamic duo of Klara and Danny does it again. Klara is an expert colourist especially for those wanting healthy shiny platinum blonde hair!!! Danny is a creative mastermind and his cuts hold their shape and indeed morph into a style that ALWAYS looks good between cuts. For colour and cut, I highly recommend the experienced and creative Klara and Danny. Plus they are exceptionally lovely and genuine people. It's always a pleasure to see them again....like visiting your best friend!

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I would like to say how lovely the Receptionist was, she was extremely positive and welcoming and the first receptionist at fitzroy who told me my points were on the bottom of my receipt. Also I was advised on my visit I had enough points for a treatment, that made me very pleased.

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This is a fabulous salon. I have been attending for over 10 years. I just can’t recommend it to others who may be a different financial situation.

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There was a staff shortage today which meant that my hairdresser had to man the phones as well as attend to my hair. Considering the situation, Vanessa remained professional, friendly and respectful at all times. I wish to commend her for her outstanding customer service - and for a most pleasing haircut.