Heading Out - Fitzroy (1754 reviews)

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I was charged an additional $66 for a blow wave, when the quote I received said $132. How could this have been left off the quote? Is it my fault for saying to the hairdryer that she could do whatever she likes with my hair? If so, I’ve learned my lesson. I will stay away for a couple of visits. I feel like the quoting system is on trustworthy

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I often rush to make the appointments only to have to wait with minimal intro, discussion,gowning then left for 25 minutes. Totally understand time pressures can leave you delayed but a courtesy call to inform clients of any delays would be sooo appreciated. Xxx

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i booked with Klara but and was disappointed to be treated by someone else. I prefer Klara as she is faster and more efficient

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Hi team, I love the job you guys did with my hair. I look really look forward to coming in as I only get my hair done 6 times a year but my last experience was not great. Hence my feedback on the ratings. The lady that washed my hair did not acknowledge me, she was too busy seeing what everyone else was doing. At one point she had her fingers in my hair and just stopped while she talked to another person. The water was cold and she missed heaps of colour from my neck and I was getting red put in. I normally love and look forward to falling asleep from the wonderful head massage but this experience was far from it and I feel a little ripped off as I know it's expensive but I'm happy to pay just for that head massage lol! I hope this feedback is useful and I'm not sure if I'll be booking again. Sorry

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Quality of service was satisfactory, but too expensive, I think.

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My other half booked the hair cuts for both of us. Over the phone he was given an assessment of the cost for my hair cut to be $97. I finished first so I left him to pay for both of us. When the bill came through he was told the cost of my haircut was $128; which he paid and then IM'd me whether he should query. I IM'd back that he should and then he was told my haircut should have been $97; and a credit has been applied for my next visit. I like the way my hair has been cut, but there is nothing outstanding about it; the cost at $97 is beginning to get up there, let alone $128. I'm am not particularly impressed with the way this transaction was undertaken and, although, I will get my haircut with you next time to use up the credit, in the meantime I will start looking at other salons in the area. There appears to be an abundance of places around Fitzroy.