Heading Out - Fitzroy (1754 reviews)

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Thank you for the special care and attention to detail for my haircut and style. I also appreciated the rigorous observation of the current COVID-19 requirements.

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Thank you, my hairdresser was so lovely and my hair feels and looks great!

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Always fantastic service, so glad I can finally come back

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I was so lucky to have May-Li! She did an absolutely AMAZING job. In my 32 years, I have never loved my hair more. She was professional, had such a positive attitude and made me feel really comfortable. I have already recommended her and the company to several people and I will absolutely be coming back to Mai-Ly in the future. Additionally, everyone in the salon was kind, friendly, positive, fun, and service orientated. I think the business model works and I can't wait to come back! :)

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Always a lovely experience at Heading Out with fabulous hair on the way out!

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Hi. After so long being unable to visit you guys, I was quite excited to return. I had Matthew colour and cut my hair. The colour went well as did the treatment at the basin (conducted by a new young woman who seemed to be only just starting out). I am very disappointed by the cut, however. It was less than 15 minutes in the chair. Matthew almost cut in a straight line to even up the line of my hair but despite asking him three times to take some of the bulk out of the body of the hair, he didn't. He'd just muss it up a bit and ask "is that better?" He seemed to be rushing to get to the next client. I asked for a wispy fringe as well (both at the outset of the appointment and during the cut), but he didn't oblige. I effectively just got a trim at the ends and I was managing to do that myself at home! I still have this flop of thick hair getting in my eyes. I don't need someone to contact me but I would like someone to have a word with Matthew about client experience and listening to what the client wants.