Heading Out - Fitzroy (1754 reviews)

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My haircut and blow dry was a lot slower compared to my normal service

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My second visit and great service and professional staff.

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Fabulous colour and cut - and really appreciate fitting me in at short notice

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It was one of the most professional hairdressers I have been to!!!!! No waiting, excelk my servuc and advice 😊

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Great salon and Jasdeep was lovely :)

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There was something really wrong with the organisation today. I’m not sure who coordinates staffing and their calendars but there was a problem today. On previous occasions , Helen has been absolutely excellent: professional, extremely competent, friendly. But this time she was rushed off her feet, seemingly overworked and stressed. It looked like the floor was understaffed. Several clients were having to wait, which put Helen under more pressure. I am upset at the thought that your management treat staff this way. It is absolutely not ok to expect your team to work at 150% for hours. They weren’t stopping for water breaks and possibly ended the day with a headache. Not a good start to their weekend after a week of work. If there aren’t enough clients on week days, overbooking on weekends is not the way forward as it ruins the experience for staff and clients. Also, clients can tell when staff are talking publicly about something of frustration. Does not make for a relaxing vibe. Specifically, the following were an issue for me: - did not receive a curtesy call about how late you were. I sat down, waited for 5-10 mins and was told by reception that you were going to be 30 mins late. I said no, that I wanted to leave around 5pm. I was then told it was a mistake and you were not running late. - hair wash started about 4:25-4:30pm. Hair cut started 4:40pm. - Helen was stressed and had a short fuse (don’t blame Helen for this if your management and organisation was poor). - I did not receive the blow dry I asked for. In my opinion this was due to Helen having been overbooked so that she could not do the styling herself, instead a junior team member tried (who understandably seemed to be slower and less skilled than Helen). - at 5:30pm I advised Helen that I needed to leave asap. She joined the junior team member to dry my hair more quickly . I left at 5:40pm and was late to my own function.