Heading Out - Fitzroy (1754 reviews)

Comment

Great style, great service, thank you

Comment

Danny is a fantastic and knowledgeable hairdresser. I value his advice and care instructions for my curly, unruly, and frizzy hair. He suggested a keratin treatment to calm the frizz and improve the health of my hair. I was incredibly hesitant because I wasn’t happy with the keratin treatment I had done 5 years ago at another heading out studio. Danny calmed my nerves, explained what my options were and how he can tailor the treatment to suit my needs. Furthermore, I don’t like dead straight hair, so Danny performed the treatment in such a way that I ended up with slightly wavy almost beach like hair, which I am absolutely in love with!! I highly recommend Danny and Heading out Fitzroy. I’ll definitely be going back to this salon!

Comment

Saw Klara today and she went to so much trouble to adjust my hair colour as it can be problematic at times. Very grateful she is such a professional.

Comment

I have been a regular at Heading out for some time but recently have been more inclined to go elsewhere for a couple of reasons. One, while most of the staff are good, some can be a bit dismissive. Two - the upselling component. Staff seem to be more interested in trying to sell treatments, products etc then just giving good advice about what you actually need. And then become a bit uppity if you don't take any of the products mentioned. I will contrast this with an experience at another salon where I was looking for a good leave in antifrizz type product. The staff member selected a few items, went through what each did and then tried them all out on my hair. Result - an informed decision and a good customer service experience. Service and good advice first would make me more inclined to believe that what you are pushing is in fact something I need rather than an add on. So - ask what I need, suggest different solutions etc. If this is commission based for the staff it is having a counter productive effect as there are now staff I would prefer not to deal with. Finally, at a recent very expensive colouring and blow wave appointment, I was appalled to see on my quote that I was going to be charged $21 for a fringe trim. The trim itself took, literally, 30 seconds. Thankfully the hairdresser saw reason and didn't charge.

Comment

Zoe is a great hairdresser is very friendly lots of tips and very thorough😀 I just moved to Melbourne and will see her again.

Comment

Great haircut as always by Mark - Thankyou Mark.....off course if the price were a bit lower then that would be fabulous but we keep coming back regardless. Cheerio