Heading Out - Fitzroy (1754 reviews)

Comment

I've been coming to Heading Out almost monthly for over 10 years. I return to the salon because I trust the service and greatly respect the owner. Today I had the worst haircut of my life. My hair was layered and thinned out to a point where I looked at the long strands of hair on the floor and felt sick. While I was walking to the car afterwards I was horrified to find that when I brushed my hair whole clumps and strands were coming out due to the way the stylist cut my hair. I was told that she was going to give me more volume and agreed to subtle long layers. I had initially said "no" to a hair cut but my stylist insisted and regrettably talked me into it. I returned to the salon and the owner was fortunately able to resurrect my hair a little but the result is hair that is extremely short for my liking. My hair still feels thinned out. I've learned not to book according to time preference with any old stylist. Instead I'll only book with the owner as I trust her. I will continue to support Heading Out but I felt it important to communicate my extreme disappointment on this occasion. All I can do is to wait for my hair to grow back but I fear that the short layering will take forever for my hair to feel "normal" again.

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I didn't ask for advice, was not given and did not need it for this visit. So I can't really rate the quality of the advice Overall a great visit.

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Decor needs to be more desireable for the prices charged. Was not happy with blowdry, was a littled dated.

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My other half booked the hair cuts for both of us. Over the phone he was given an assessment of the cost for my hair cut to be $97. I finished first so I left him to pay for both of us. When the bill came through he was told the cost of my haircut was $128; which he paid and then IM'd me whether he should query. I IM'd back that he should and then he was told my haircut should have been $97; and a credit has been applied for my next visit. I like the way my hair has been cut, but there is nothing outstanding about it; the cost at $97 is beginning to get up there, let alone $128. I'm am not particularly impressed with the way this transaction was undertaken and, although, I will get my haircut with you next time to use up the credit, in the meantime I will start looking at other salons in the area. There appears to be an abundance of places around Fitzroy.

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Quality of service was satisfactory, but too expensive, I think.

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Hi team, I love the job you guys did with my hair. I look really look forward to coming in as I only get my hair done 6 times a year but my last experience was not great. Hence my feedback on the ratings. The lady that washed my hair did not acknowledge me, she was too busy seeing what everyone else was doing. At one point she had her fingers in my hair and just stopped while she talked to another person. The water was cold and she missed heaps of colour from my neck and I was getting red put in. I normally love and look forward to falling asleep from the wonderful head massage but this experience was far from it and I feel a little ripped off as I know it's expensive but I'm happy to pay just for that head massage lol! I hope this feedback is useful and I'm not sure if I'll be booking again. Sorry