Heading Out - Fitzroy (1754 reviews)

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Hi, I received a sugaring service and this was my second visit to the salon. Unfortunately the person overlooked many areas and was not thorough with the hair removal. This was a very different outcome to my first visit. Not happy given I could have gone to a normal wax appointment elsewhere for less.

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I think the cost to a Shellac Manicure, is too expensive, is there any chance, I could pay less next visit

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The girl was quite slow and needed me to stretch out a lot. I've been coming to you for the past 6 or so years and this is the most work I;ve had to do during a wax and did not find it relaxing at all. The girl kept having to move my hands to help her and put my legs in strange positions. I don't mind helping here or there, but to do it consistently and for the appointment to take so long was not worth the $61.

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The salon itself is lovely and the staff are nice. However, my hair turned out completely different to what I asked for and I hate it. I came in with light balyage that had a slight pink tinge to it left over from a previous pink toner. I asked that the pink colour be lifted and the underneath colour be toned as light as possible. They lifted the colour and when it came to toning told me they wanted to "balance out the colour" a little. Having told them I wanted light hair in the beginning I agreed assuming they knew what I wanted ( they didn't show me a colour chart). The end product is an ugly brown colour which when I questioned was told it might just be the salon light or to wash it a few times. In a different light and after a few washes as soon as I got home its still an ugly brown and completely different to what I asked for. I left the salon in tears at how much I hated my new hair.

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Not the best customer service

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Over all, it was a disappointment! We had to wait more than 30 minutes, although we did a prebooking. My girlfriend even needed to wait for one hour and my haircut was almost done when they started with hers. There wasn't an excuse for this delay. Furthermore, they calculate more then we were been offered at the first time. Of course, that could happen, but the tripple treatment for almost 50 Dollar was been unexplained. My haircut was very well done and my haircutter (Mark HS) did all very professional, nothing to complain. The hairdresser (Klara PCPS) of my girlfriend was not very communicative and treated her with less respect. If you pay around 240 Dollar for two haircuts (when you did a booking for 177 Dollar), you may normally expect very good advise and friendly service!