Heading Out - Fitzroy (1754 reviews)

Comment

Would be good to have a bit more transparency around costs - ie talk through each of the items on the quote. It was only when I looked at the quote - a couple of treatments were added that I didn't ask for and ended up being the most expense haircut/highlights I've ever had. I was also booked with a level above the hair/colour stylist I'd asked for

Comment

As always, I enjoyed the experience. The young (possibly Vietnamese guy) who did my shampoo and treatment was incredible! The Irish girl who offered to massage my hands was fabulous.

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I was a bit taken aback to be shown the account before we began, but I can understand you wanting the client to know what the price will be. Perhaps there is a better way of doing it?

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Lucia provided wonderful service both during the colour and cut. The (pregnant) woman who washed my hair and did the treatment was not as attentive as your usual personnel. She could do with some re-training with regard to thorough but gentle washing and pleasant massaging. Her approach was a bit rough and certainly not relaxing. Otherwise, I felt safe being there with whatever density limit you were observing.

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Very satisfied consulting about the right colour for my hair. More satisfied having seen the result. Thanks, Lucia. Definitely will be coming back.

Comment

The team at Heading out were incredibly accommodating. After a less than desirable experience with a blow wave the week prior, the guys made a time for me to visit them for a complimentary service which more than made up for it. I was very well looked after and am very happy with their assistance. Thanks team!