Heading Out - Fitzroy (1754 reviews)

Comment

Beautiful, relaxing experience. I felt extremely confident putting my hair in the hands of the beautiful, caring girls who really looked after me from the moment I walked in. As a walk in, I was so happy they managed to give me an appointment at such short notice. From the numerous glasses of water, to the magnificent head massage in the most amazing, vibrating chair, I was in heaven with the attention I received. If the music was soft and tranquil I would have given my experience a 10. Thank you for taking good care of my hair! Merry Christmas x

Comment

The people who helped me today were so lovely and easy to be around- very kind, fun and positive energy! They listened to my hair wants and I love the outcome. Thank you.

Comment

This is the second time that I have been overcharged. Last time, with an amount requested at the register $60 higher than the quote, I was told "Oh yeah, sorry we forgot to add something". That time, I paid. This time I asked for an indicative price when I booked the appointment in store, and was told that no one knew the price and I would be phoned. No one phoned. When I arrived I asked for a quote, no quote arrived. At the register I was charged much higher than I would have expected and this time I challenged the price. The hairdresser was asked to confirm the price, and the price dropped by half. I don't know how often accidental overcharging happens to your customers, but if you are wondering why people don't return, this could be why. Both occurrences were with junior staff. Please give them training on all of the price combinations available to your customers. It's so embarrassing to challenge a price in store. I don't want to do it again

Comment

Very knowledgable stylist, girls weren't overally chatty during service. Very happy with my hair and the advice given!

Comment

Great salon with fantastic hairdressers.

Comment

I have been coming to you for a while now and you're always great, but I think tis time Helen/Zoe must've been very rushed, as even though I paid for the moisturising treatment I didn't get any head massage at all. I know this isn't actually listed as something you pay for, but I've never not had one before, at any salon, so I felt a little cheated, esp as my hair costs over $300. I've previously been given a 20 minute head massage at your place before, no nothing at all was a bit of a surprise!