Houghton Cuts Hair & Beauty (1392 reviews)

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I have only rated the quality and value for money that low as my daughter got her nails done yesterday with builder gel and within 7 hours one has already came off. She has had her nails done here several times before and this is the first issue we have had

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Booked my appointment 3 weeks ago for eyelash infills I am a regular customer for over 3/4 years now. Booked in with nadina was told she was too busy to do my lashes which I had the appointment in for 3 weeks in advance. Had my lashes done not thick enough to what I normally get not going to last me the next 3 weeks like I normally do going to cost me more to sort out. Never had issues however not very happy about this. Going to have to spend money on strip lashes to thicken my eyelashes up costing me more money. Staff are lovely I can not fault them however feel let down when had an appointment booked in advance and changed last minute when I arrived at salon.

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Had gel toes and have had to go and get them redone

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I booked an appointment with a stylist to find out at the end of the appointment it was another stylist that had been doing my hair. . And no one thought to tell me ! I asked for a cut but I received a trim instead . The salon also freezing cold. The stylist was more expensive than the one booked which wasn't a problem financially but again they should inform customers that it's going to cost more . This is the third poor experience in this salon so it's sayonara from me !