Insignia Hair and Day Spa (2828 reviews)

Comment

Very friendly, great advice, great coffee and the basin chairs are the most comfortable I've ever sat in.

Comment

My first experience was great, I walked out with not one complaint. I wish I could say the same for my second time. It took 3 hours for a colour and cut due to the amount of people squeezed into appointments. I was left laying with my head in a plastic basin for over 30 mins when it was supposed to be 10 mins,, after which I was left for another 15 mins with soaking wet hair. Finally my hair was cut and blow dried in such a rush that I walked out with my hair still partly wet. Later that night my husband tells me my hair is cut crooked at the back. I ring the salon asking if it could be fixed and an appt was made for the following day. The following day I arrive for my appt on time and was made to wait 90 mins before being seen. That is not acceptable to make someone wait that long, when an appt was made at a certain time, more so due to the fact I was there to have my hair fixed. After all that, it looks like my hair has been cut in one straight line rather than styled and it is still crooked.