Insignia Hair and Day Spa (2829 reviews)

Comment

I mean this with the utmost respect and kindness. I love the colour of my hair! my hairdressers customer service was 10/10. She was lovely and friendly. Though my haircut was horrific. I showed an inspo photo of curtain bangs and front layers, she was going to cut my hair whilst wet and I noticed she was a bit unsure and then told me she'd cut my hair dry, which I couldn't understand how or why, her reason was because my hair was a bit thick? She began to cut and from the first cut i knew she had no idea what she was doing. She kept trying to correct it by cutting the front shorter but was only making it worse. It honestly ooks like a 5 year old grabbed scissors and cut my hair, its boxy and not blended in the slightest, my hair at the front is uneven. I just wish she could have communicated to me that she didn't specialise in bangs and layers. When I went to pay, there was a charge for a caviar hair treatment which I didn't know about, I've been here plenty of times and I'm always asked if I want a treatment or mask, I was asked about oplex and confirmed that I did want that added to my service, but the caviar mask was not communicated to me. I'm an easy going person and I didn't mind at the end, I think it just bothered me that little bit more because my haircut didn't turn out how I wanted. I didn't want to say anything as I'm not confrontational and she was absolutely lovely! And didn't want her to feel as though the whole service wasn't enjoyable because it was! Maybe in future, if a hairdresser doesn't specialise in something, maybe communicate that to the client? I'm not sure, i know it's a tricky situation and you don't want to come off as unprofessional but maybe something can be communicated. Another small thing, again I'm easy going and laid back, but I was there for 4 hours and was not offered a coffee, tea, water or glass of wine. Another client walked in as I was finishing and my hairdresser asked one of the other girls to serve her a glass of wine. Again, its not a big deal but when a client is spending a lot of money on their hair and have been there for a long time, its something you'd expect as well, since other client's are receiving the same treatment. I will continue to revisit your salon for colour, spray tans, styling, treatments and only blunt haircuts (as I've always had good experiences with those types of cuts). Hope this feedback is somewhat helpful.

Comment

Makayla is amazing, not only does she listen to what you want, she also adds her own special touch to create an amazing colour and look i desire I wouldn’t go anywhere else, the service, staff and atmosphere are fabulous

Comment

First time customer after being recommended. First time I have left a salon loving my hair stylist listened to what I wanted and was honest with what could be done. Was great would recommend.