Insignia Hair and Day Spa (2827 reviews)

Comment

Very busy for a Monday. Needed more experienced staff on. Shampoo was quick and unpleasant with lots of hair pulling, cold water and splashing. Senior hairdresser was attentive and apologetic about wait. Overall a good experience. A crèche service might be inviting to clients and staff with young children.

Comment

I asked for my regrowth done, with a colour change from what I went in with, want to make my regrowth lighter also. It was suggested foils, I've had these done at insignia prvious and it left me with lines on the side of my head when I'd pull my hair up into a pony, I have gotten home and I have stripes again and my grey regrowth was not attended to, even though a toner was applied.. Jess started my hair and then Mitch finished it due to end of shift. I wasn't aware of an issue till Mitch told me there was one and that everyone was taking about it and what Jess had started and planned with Mitch to complete was apparently incorrect way to receive what I had asked for. Apart from the stripes that I asked not to be there and my grey regrowth still being there everything else it nice.

Comment

I wasn't quite happy with how my hair turned out the first time I went but I called and let them know and they booked me in a week later and they redid it for free. And now I'm very happy with my hair and that they honoured there guarantee that appears on their website. Will be definitely going back.