Insignia Hair and Day Spa (2827 reviews)

Comment

I felt the stylist was a little standoffish when I told her what she did last time wasn't what I was after. I thought to myself oh great, this appointment is going to be awkward. However, as the appointment went on, it got better. She listened & seemed to understand my vision. She gave her opinion on a cut, I went ahead with it & absolutely love it. Whilst paying, she answered numerous phone calls at the desk, she could've used some help there. I don't think you have it, you should put pricings of your products on display somehow, as when I got to the counter I didn't know how much I was up for. Love the result.

Comment

I was so thirsty when I first arrived - can I suggest that you offer clients a glass of water/tea/coffee when they first arrive & are sitting in the waiting area, instead of at the time of consultation with the stylist. My stylist was fabulous & loved the job she had done :-) She seemed to listen to the look I was after. Have been going to "cheap" hairdressers for many years & could really tell the difference after visiting your salon - & the cost was reasonable. For example, I never had someone properly mix toner for my hair before - your salon seems to do things the "proper" way - which shows, so don't change your practices in this regard!

Comment

Its so hatd to find someone that will give you what you ask for. Im delighted with trying out Insignia and recommend them to all my friends and family!