Insignia Hair and Day Spa (2827 reviews)

Comment

As my hair dried out more, a pink hue was more evident. My husband’s reaction that night was of shock. My work colleagues all describe the colour as pink. The photo attached is of my hair before the first home wash. I was hoping the next wash would calm the colour down. But the pink just became more evident. I put the hair treatment on yesterday and my hair still has a pink brassy tone. I was pleased with the cut and I am sure the hairdresser is experienced, but this colour has not turned out as myself (the client) nor hairdresser expected. The colour is meant to be dark. I need to have this hair colour fixed.

Comment

The salon had clearly over booked and were struggling with the amount of clients. I waited a half an hour to be seated at a station and caped and another 15 minutes for my appointment to begin. Overall my hairdresser was very competent and did a very good job: I'm genuinely happy with the result. But the experience I had was very stressful and tense. My hair dresser left my hair multiple times to go fix someone else and I didn't feel very great being sort of over looked, not to mention the completely hectic atmosphere of the whole salon. One woman left without getting her hair cut because it took so long for someone to get to her after her shampoo to blow dry it. I think they are all very competent hairdressers with a lot of talent, but I didn't find it a relaxing or pleasant experience. Maybe just work on the scheduling?

Comment

Normally very happy with experience but seemed under staffed and rushed. Only had eyebrow wax but bearly a hello from staff member. Not the experience I am used to.

Comment

Receptionists and salon managers are sometimes underrated. In this instance you can see that the salon has suffered with not having someone driving the appointments and front desk.

Comment

The staff were arguing and the person cutting my hair had to keep leaving me to advise on other customers. Happy enough with the haircut but after being a loyal customer for a few years I will not necessarily be rushing back. I felt second rate and uncomfortable that day.

Comment

New to Penrith so decided to try this salon based on good reviews. When I called To book I advised I wanted to discuss a new style and possibly get an expert to advise what would suit me. Unfortunately my experience was not the best as the stylist did not introduce themselves, discussed my basic needs, then started to rush off an mix color. Timer went off, 10 minutes waiting for stylist to come then junior rinsed me off again, waiting about 10 mins before rinsing and then told conditioner would stay on for 2 mins, 15 mins later the junior came back and my neck was very sore. Sat in chair and again waited another 10 mins for stylist to finish another cut that was squeezed in. Whilst they were cutting and styling my hair, another girl was seated and was waiting for my stylist to finish with me - they waited about 20 mins! Basically poor time management and for me I did feel my appointment was personalized and special - the environment felt busy and stressed!