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Insignia Hair and Day Spa (2817 reviews)



Ranked 11 of 47 in New South Wales

14/69 York Road, Jamisontown, Penrith, NSW, 2750, Australia

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You can book at Insignia Hair and Day Spa Jamisontown, Penrith online using our Book Now button located above. Select from a list of services offered, pick your favourite Insignia Hair and Day Spa staff member and book from the dates available.


Reviewed by 2817 customers (view comments)

The overall ranking and star rating is based on customer reviews received in the last 6 months. All customers that paid for a service at Insignia Hair and Day Spa were requested to complete an independent review by mylocalsalon (a minimum of 26 reviews are required within the last 6 months to receive a ranking).

Overall Environment Care

Service Quality & Prof. Advice

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Opening Hours

MON 10:00 AM to 4:00 PM
TUE 9:00 AM to 9:00 PM
WED 9:00 AM to 9:00 PM
THU 9:00 AM to 9:00 PM
FRI 9:00 AM to 6:00 PM
SAT 8:00 AM to 3:00 PM
SUN Closed

Payments Accepted

Payment method Payment method Payment method

Brands Stocked



What our customers are saying about us

Commented reviews only





21 Jan 2017
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

I got my hair done by Amanda today she asked so many intrusive personal questions which I thought was odd for someone meeetibg me for the first time I had a small braid and some curls put in - the braid was great the curls were not very nice I could have done a better job. I was charged $65 which I thought was crazy and can't believe a small braid is classd as an upstyle. I will be sticking to my hairdresser bianca who I have NEVER had an issue with she is fabulous. I'm a regular so for an exp like this is pretty disappointing!




19 May 2021
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)


South Penrith
27 Feb 2016
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

I asked for my hair to be cut so that it sits firm on my shoulders, shown a picture of what I wanted. Been here many times before and been happy with the cut and style but I couldn't get my normal lady I thought another lady would be ok. My hair has been cut so much shorter than I asked for. My hair is 2-3 cm above my shoulders and it isn't even cut straight. The right side is higher than the left. And the layer incosistant. Makes matters worse I'm getting married eloping on Monday 29th feb. I cried all day. And have tried many styles today many clips but I am crushed my hair doesn't match my dress.



Blaxland
18 Apr 2016
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

I booked a 12PM appointment, when I got to the desk I was told there would be a 10 minute wait with no explanation or apology. When I finally got seen it was after 40 minutes of waiting I was finally seen. The hair dresser I had was really friendly and nice and tried to get my hair done which was good. However being kept waiting 40 minutes past my booking is not acceptable. I also said I wouldn't get a blow dry to save money and had a small trim that took all of 2 minutes and was charged $30 for a cut and blow dry. A blow dry I never received and a small trim that took barely 2 minutes. I was dissapointed with the owners lack of care keeping me waiting and the over priced services for something they didn't even provide. Left most dissapointed.



Glenmore Park
24 Jul 2015
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

Very disappointed. Have had many facials but must say this the worst facial ever experienced. Was more like a face wash and then throw on some cream. Not the relaxing experience I had been anticipating and came away feeling that it was not worth the time or money.




31 Mar 2023
Overall Environment Care

Service Quality & Prof. Advice

Value for money

Ultimate Question (Referral)

Comment

The initial quote was $140 (just a colour for medium length hair - no cut, treatments or styling) - but it ended up being close to $400 with poor reasons given as to the massive price increase (application of bleach, covering greys, matching a colour to my natural colour - I thought these were normal "colour" things?). I sat for over 3 hours just for a result I'm not happy with, they definitely understood what I wanted before starting, but it turned out different to what I asked for. Different staff kept attending to my hair including an apprentice, they seem to swap clients/tasks whenever they feel like it, so I think miscommunication between multiple staff led to the poor outcome and caused delays. One of the ladies came up and took a photo of me without consent and no explanation given. In the hours I was there I had a cup of water and a biscuit, towards the end of my visit I seen another customer enjoying a glass of wine and a selection of cheese and crackers on a wooden board. I asked a lady attending me, "do you do wine and cheese?" and she explained how they do offer that to customers - it wasn't offered to me though. My wet hair was blowdried in a rush with little care at the end. After my visit I realised I still had grey hairs that hadn't been covered properly, as well as the application of colour was really patchy. I honestly feel embarrassed and regretful at the amount of money I spent. And my hair needs to be fixed because I can't hide the uneven colour. I will never return, it was a very expensive mistake.


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