Insignia Hair and Day Spa (2827 reviews)

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New to Penrith so decided to try this salon based on good reviews. When I called To book I advised I wanted to discuss a new style and possibly get an expert to advise what would suit me. Unfortunately my experience was not the best as the stylist did not introduce themselves, discussed my basic needs, then started to rush off an mix color. Timer went off, 10 minutes waiting for stylist to come then junior rinsed me off again, waiting about 10 mins before rinsing and then told conditioner would stay on for 2 mins, 15 mins later the junior came back and my neck was very sore. Sat in chair and again waited another 10 mins for stylist to finish another cut that was squeezed in. Whilst they were cutting and styling my hair, another girl was seated and was waiting for my stylist to finish with me - they waited about 20 mins! Basically poor time management and for me I did feel my appointment was personalized and special - the environment felt busy and stressed!

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Sat waiting for over 10 minutes to be told 'oh I didn't know someone was waiting'. Then had my treatment and it was the worst waxing I have ever received. I had brusing, blood spots and hair left all over the area I had waxed. I had to come home and fix the mistakes myself with tweezers and ice the area due to the bruises. Will not be returning.

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Everyone was very kind and professional. I would definitely go back for both spa and hair appointments.

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This is a hard one, because my hairdresser (Jess) was amazing. She did my hair exactly how I wanted it, so offered suggestions, and she was a perfectionist. She didn't talk too much (which I like) but she was very friendly and easy going. However, my only complaint is the wait time. This appointment was 45 minutes late, and my previous appointments (even from other hairdressers) are always at least 30 mins late. I understand that things happen, so I expect 5-15 mins late, but 45 mins is not acceptable. Jess was amazing about it and very apologetic, and in this circumstance I had nothing on, so I wasn't bothered. BUT I had a formal hair by Amanda a couple months back for a wedding, and she was running 45 minutes late too (even though the appointment was early in the morning). As a result, I missed my make-up appointment so I had to rush around doing my own makeup with not much time to spare. I don't think its the hairdressers fault, maybe the salon is over-booking, or under-estimating the time spent on each client? The client should at least get a discount if its running more than half an hour late! I love the quality of hairdressers, so I will still keep coming back, but I would go there more often if you fixed this issue.

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Mitchell was great as always. Love the way he cuts my hair. Best head massage Ever!!!

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The service is always professional, prompt and I very much appreciate the very friendly and very personable staff across all areas of the salon. Thank you.