Insignia Hair and Day Spa (2827 reviews)

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Appointment ran 15 mins late and it was another 15 minutes before I was attended to. At this point it was not Jess who looked after me it was another girl who didn't introduce herself and started dying my hair. At this point i was slightly nervous as i didn't know what was going on. Salon was busy and lots of rushing around, i felt it was slightly inconvenient being there late and was not as focused on detail and enjoyable experience as other visits. They say going to the hairdresser is your girly gossip and catch up but when a client can hear the staff gossiping about other staff i think that is unacceptable. Colour and cut I receive was as asked for and completely satisfied in the end with what Jess did for me :)

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Always friendly staff who make you feel very welcome. The salon is always clean, with plenty of light. A great selection of product is available for purchase with professinal advice on which product is right for you, without being pushed into purchasing something. My only complaint (and I think it is only me) is the smell from the nail products. It is apparent as soon as I enter the building. Not sure if the A/C is running all the time but if not, it might help to remove the smell. Over all a great relaxing experience which always leaves me feeling happy with my hair.

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The service is always professional, prompt and I very much appreciate the very friendly and very personable staff across all areas of the salon. Thank you.

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Mitchell was great as always. Love the way he cuts my hair. Best head massage Ever!!!

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This is a hard one, because my hairdresser (Jess) was amazing. She did my hair exactly how I wanted it, so offered suggestions, and she was a perfectionist. She didn't talk too much (which I like) but she was very friendly and easy going. However, my only complaint is the wait time. This appointment was 45 minutes late, and my previous appointments (even from other hairdressers) are always at least 30 mins late. I understand that things happen, so I expect 5-15 mins late, but 45 mins is not acceptable. Jess was amazing about it and very apologetic, and in this circumstance I had nothing on, so I wasn't bothered. BUT I had a formal hair by Amanda a couple months back for a wedding, and she was running 45 minutes late too (even though the appointment was early in the morning). As a result, I missed my make-up appointment so I had to rush around doing my own makeup with not much time to spare. I don't think its the hairdressers fault, maybe the salon is over-booking, or under-estimating the time spent on each client? The client should at least get a discount if its running more than half an hour late! I love the quality of hairdressers, so I will still keep coming back, but I would go there more often if you fixed this issue.

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Everyone was very kind and professional. I would definitely go back for both spa and hair appointments.