Insignia Hair and Day Spa (2827 reviews)

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I always enjoy my visits to Insignia and find all the staff there very professional, friendly and talented.

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My first experience was great, I walked out with not one complaint. I wish I could say the same for my second time. It took 3 hours for a colour and cut due to the amount of people squeezed into appointments. I was left laying with my head in a plastic basin for over 30 mins when it was supposed to be 10 mins,, after which I was left for another 15 mins with soaking wet hair. Finally my hair was cut and blow dried in such a rush that I walked out with my hair still partly wet. Later that night my husband tells me my hair is cut crooked at the back. I ring the salon asking if it could be fixed and an appt was made for the following day. The following day I arrive for my appt on time and was made to wait 90 mins before being seen. That is not acceptable to make someone wait that long, when an appt was made at a certain time, more so due to the fact I was there to have my hair fixed. After all that, it looks like my hair has been cut in one straight line rather than styled and it is still crooked.

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Very friendly, great advice, great coffee and the basin chairs are the most comfortable I've ever sat in.

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Always a 10/10 service and 100% customer satisfaction. Thanks Emma, I ways leave smiling. ;)

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I love the location, so nice looking out the windows. But I will only be able to do those stairs for another couple of years with the arthritis in my knees.

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My experience at the day spa was great, I will definitely visit again. Just a little feedback - It would have been great if someone had sat with me when I arrived to take me through the treatment I was going to receive and explain what was happening first and what to expect, it seemed a little disconnected and although I booked the treatment and had an idea of what I was getting, it would have been nice for a professional to take me through the treatment beforehand. It was also a little awkward having to carry my clothes and bag around from room to room, it would have been a nice experience if there as a basket to place my belongings or even a bag for me to place them in rather than risking dropping my bra in transit. All in all, the experience was lovely, the ladies were great and I would definitely recommend it. Just those few tweaks would set you apart from competitors in the area and make the whole experience more luxurious.