Insignia Hair and Day Spa (2827 reviews)

Comment

My favourite place for all beauty needs!

Comment

Even though the salon was extremely busy yesterday, they still managed to make me feel special, even offered me a cuppa twice and I walked out feeling a million bucks, as per usual!! Keep up the great work ladies. Very professional!

Comment

I didn't receive any professional advice as I knew what I was after, so I didn't really rate this. Tell your clients what you are doing at the basin - I had about 4 things go in my hair & was not told what was going in. The 2 previous times I was there I did have toner put in - both those times it was left in for a while, this time it was rinsed out immediately after being massaged into my scalp & combed through. Also the 2 previous times I had the same stylist, Alana (who I was happy with) & expected to see her at this appointment. I was confused when I was told my appointment was with someone else. Nobody had told me about the whereabouts of Alana & I found out about her whereabouts whilst eavesdropping on another conversation next to me. Let the clients of particular stylists know when their appointment will need to be with someone else. I loved Alana's work both times & told this stylist I wanted to have the exact same blonde to natural colour ratio, just touch up the roots of the existing blonde. I specifically said I did not want to be more blonde than what I was. However, when I had a good look in the mirror when I got home I didn't like my hair - I am a lot more blonde on top & more natural underneath - it almost looks 2 toned. This is not what I requested & I am very disappointed. The look I am after is dominant natural with some blonde highlights throughout (which is what I would like for my wedding next year). Now I feel like I'll need to get a colour matching my natural colour put through next time - an added expense which should not incur. My stylist constantly stopped to assist people at the front desk - she apologised each time, however perhaps you could consider having a permanent front desk person. Overall I loved the 2 previous appointments - this one was quite disappointing.

Comment

I had a great time at Insignia! I was made to feel very comfortable and it was an extremely enjoyable experience. Thank you!

Comment

My daughter and I had an amazing afternoon each having a cut, colour and foils. Elizabeth seemed to know exactly what we wanted, even though we weren't sure ourselves. Thank Insignia.

Comment

Lovely salon & Emma did a wonderful job of looking after me.