John Azzi Hairdressers (579 reviews)

Comment

I can always trust John to know what my hair should look like and I'm always pleased with the results.

Comment

I was kept waiting for my hair colouring for 50 minutes, someone had been slotted into my appointment The hair colourist I had booked for did not do my hair colouring as another colourist had been arranged for me The result of the new hair colourist was not quite what I had hoped for or expected from my normal colourist Normally I would have given a higher rating for value for money experience, but above experiences changed my rating Hair cut was terrific as usual (John is my stylist)

Comment

I have been coming to the salon for over 4 years now. Overall the service is great, however in the last few visits I have noticed Saturdays and Sundays being overbooked. Overbooking sometimes causes major delays getting clients in and out of the salon. My suggestion is to realistically evaluate how many clients can be seen and given great service in relation to how many stylists are rostered on. Clients understand that sometimes there are instances of unplanned staff who get sick, but if they consistently experience delays due to overbooking, this has a knock on effect of clients running late for their other appointments, and causes unnecessary angst for everyone. This tweak I think will increase client service levels and overall customer satisfaction.