John Azzi Hairdressers (579 reviews)

Comment

I have been both happy & disappointed with my salon experience. John does an amazing hair cut & style, great eye for detail, however very expensive & I am not in a financial position to go to the salon every 5 weeks. I have used a voucher for 2 visits ( I think I have been 4 times in total) & always spend more to get the full service that I need. The colour has been a bit hit & miss, I attended the salon today and although I was told the colour was the same as I had last time, it is much darker & I will talk to the salon about it. Also, today my scalp was very itchy after the colour & not sure if different product was used. The staff are always friendly & welcoming.

Comment

It is very hard for me to rate this salon because my good experience with it (good and attentive cut and colour) was overshadowed by a very bad surprise at the end. I went on a groupon and was very impressed with the treatment I received. At the end I was charged an additional $120 for a "semi-permanent colour between foils". This was something that I was not asked or informed about. When it was happening (about a 10 minute process after my foils) I tried to ask my colourist what she was doing but she was quite evasive. I finally said "Is it like a toner?" and she answered "Yes". I assumed this was included as I was not asked but if they had charged me for a toner at the end (usually around $20 - $30) I would not have been upset although I do think you should always let the customer know! I was quite shocked but I did pay - partly out of guilt for having gotten such value for my original groupon. It did continue to bother me though as it felt like they intentionally misled me so I called them back the next day and explained what had happened. The woman on the phone was quite sympathetic and told me should would get back to me after figuring out "what they could do". That was 10 days ago. It's a shame because I went looking for a new salon and was pretty convinced I would go back up to that point.

Comment

John does exceptional work. He is very skilled at what he does. I was very happy with my cut, the salon environment seemed a bit tense though. It felt a bit disorganised and John seemed unhappy with his staff. I would return, but I'd hope for improved relations between John and his staff members in order to create a more relaxing environment.

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This was my first time at John Azzi and I enjoyed it. Rachel was knowledgeable and friendly and gave me what I wanted without any hard sell. The products are lovely and the colour was well done. The dry off was practically a blow dry so that's appreciated! I'll be back!

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Additional charges should be further elaborated prior to arrival

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A pleasant experience. Terrific cut.