Just You Beauty Salon - Karratha (2740 reviews)

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I have been coming to this salon for quite some time now and there always seems to be mistakes made with the time of my appointments!! You have a policy where if a client does not confirm and show for their appointment you charge them, I think I should start charging your company for my wasted time when I do show up to my appointments on time, and somehow, excuses are made, and I have to make ANOTHER appointment due to your staff's error! Not happy!

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My appointment was an hour massage ? It went for 45mins, and including the therapist leaving the room for 5 mins to get hot towel after only slightly massaging my back. :-(

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Felt like I was having my face ripped off with my lip wax and ended up with wax through my hair. The sign on the front counter said to keep voices down and mobiles off but the music playing was way too loud and not exactly relaxing tunes !

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I had a one hour relaxation massage, for $100 I personally expect an ambient environment with out the chatter of the other therapists and clients. Draping wasn't good enough. The massage therapist was sniffing all the way through the massage and even though she had a nice demeanour the massage didn't feel as though she was qualified. I really hope Just you pick up there standards for their new premise at the quarter.

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For the first time in all my years coming to this salon I left feeling upset and hurt. Upon having my treatment, a young lady walked in to restock..she also offered me a drink which I thought was lovely. Upon her leaving, my therapist apologised for this young girls "rude behaviour" as she had no right to walk in mid treatment. I was quite taken aback by the comment and said I had no problem with it and that it was fine. I was promptly told that it is not good enough and I shouldn't be ok with it!! I believe it is up to me whether something is an issue for me or not. A little further in to my treatment there were other clients talking both on a phone and to their consultants, again not an issue for me. However an important call came through on my phone that I had to take, I was promptly told to be quiet by my consultant due to other clients...this upset me greatly and it made me feel disrespected and I felt as if I had been scolded like a child. I left without rebooking as I normally do as I was and still am thrown and hurt by what happened.

Comment

Nearly 3 hours for a colour and trim , only one stylist working and didn't feel very well looked after. When I went up to pay, the girls were more interested in placing an order for bobby pins than looking after me. Definately won't be having my hair done there again