Lattouf & Co - Rouse Hill (503 reviews)

Comment

Normally the service here is great, Barry the owner regularly goes above and beyond to ensure clients are happy, offering tea coffee etc. Also Rebekkah is excellent always gives great service. This time i visited neither were there, no offering of coffee, salon freezing cold,no proactive styling advice given just asked what i normally get done. Other clients came in and asked what the stylist thought or if there was any inspiration magazines to look at, client was handed an i pad and told to search the internet. She had to call the girl back over for help when the internet was not connected. This particular staff kept referring to me as luv, sweetheart, honey...Not a great service experience. I will return but make sure i stick to my usual stylist.

Comment

I had the spa pedicure. The massage went for about 1 minute and it was more just like rubbing exfoliating scrub on my feet and legs than a massage. I never received the mask. I didn’t think it was even worth the $40 I paid. I could have gotten a lot more for my money at nail salon. I was disappointed because it seemed like it was going to be really great but it wasn’t. However, it was a nice touch having a peppermint tea while I was waiting for my pedicure.

Comment

Polite, organised staff and good facilities. However, very overpriced. I had a very basic, customised facial - $75 for half an hour. Also, being continually advised to consider investing in micro dermabrasion by the therapist made it a little hard to relax. Otherwise she was very polite.

Comment

Waited half an hour before anyone did anything. As the hair was being done for a special occasion this was stressful as I was on a tight schedule

Comment

Service was very friendly but the experience at lattouf has definitely declined over the years I’ve been attending. They used to begin every service with a short massage and a lovely tea/coffee. This is no longer offered. The staff spend a lot of time chatting to each other and it feels a little rushed. I don’t feel the experience overall is value for money. $89 is a lot to charge for a basic wash and blow dry.

Comment

My appointment was for 10:45am. Was told 15-20 mins delay. After 40 mins I asked what was going on. Zoey looked after me and I was finally tended to by 12pm. Zoey is amazing at what she does. I have nothing but praise for her expertise and professionalism. Whilst I have walked away with a beautiful job I do believe the extended delay was glossed over. Also, was advised that an extra $100 would be charged as we had to use oleplex. If I had been advised when I made the appointment, I would have bought the bottle I had at home. I would like someone to contact me the final bill.