Miss Gertrude (3420 reviews)

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Hi, I didn’t want to have to leave this feedback as I really liked my stylist and she’s given me a great cut. On the colour though we agreed to reach something as close as possible to the attached image and what I’ve ended up with is something extremely strawberry and much darker than I thought we were going for. It’s almost a light mauve rather than a very subtle strawberry blonde. I’d be happy to send an image of my colour as it is now for reference but am not happy with it. I know the stylist had the best intentions but I don’t feel she listened and responded appropriately to my request for slight change. Thanks

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I had a rose gold balayage done, however my hair basically looks exactly the same, not one person has noticed it looks any different. So I am not really happy with the result, I feel like it was a waste of money. Spend over $200 to look exactly the same.

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No head massage :(

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You need to train all staff members who talk on the phone. I was told price after talking though options of my cut colour would be no more than $270. This is the max price but likely to be less as I've given you the max possible price. I was charge $300 which is not what I was expecting with the excuse that the person on the phone must have been a junior. This feels like obvious lying. I chose this salon as you have prices on your website & seemed to be more up front & honest about costs. I particularly dislike being told one thing & charged something else & im debating if I will return due to this. It may not seem like a large difference in price but everyone has their own budgets & if you can't give out prices on the phone just don't!!