Miss Gertrude (3423 reviews)

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Hi I wanted to share my experience from Saturday. I was at the salon for two hours and was just booked in for a cut. I mentioned at the beginning of the appointment what I wanted (tidy up, and heaps of weight taken out of my hair), and that I would like it straightened, as I had a wedding to go to. When I left two hours later, I still had a lot of weight left in my hair, and it seems as though the right side is longer than the left. I had to leave because I had the wedding to go to and couldn't be late! I was disappointed and was quite anxious after all that time in the salon. I know the hairdresser was a graduate, but I had not anticipated that it would take two hours for a cut, especially because I have had such fantastic service from your salon in the past. Don't get me wrong, I will return because I think you're great, but I just wanted to register my disappointment with this haircut. Thanks.

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Libby is amazing at what she does and I am so pleased with the result. Had a great experience and will definitely look her up next time x

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Carmen is a legend! Her technique, advice (post visit styling and product) and multi tasking banter are amazing - she even hooked up an apprentice to mind my babe during my visit! Not to mention the fact my new hair is rad! Definitely worth the road trip from Torquay! Thank you a million times over xx

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I always super happy with my visits. Going from black hair to blonde is something I've done a few times in the past, but this is the only time I've kept so much hair and been talked through the best options etc for such a big change. I always trust Libby's advice and she has never led me wrong!

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Libby is amazing. You are always on time and there is no long delays. Your staff are all lovely and friendly. Big fan.