Miss Gertrude (3420 reviews)

Comment

I was really upset by the way the cut turned out. It was quite different to what I asked for, the fringe area in particular . I even took pictures in, to use as a reference for the stylist to work from. The fringe was cut short and blunt when I wanted it soft long and shaggy. The layers and the length were very uneven, I had to try to fix them up when I got home (I have a small amount of hairdressing experience). I normally get a (hairdresser) friend of mine to cut my hair, but he wasn't available, so I thought I would go to a salon I didn't know, for the first time in over 15 years. So upsetting, it's going to take two or three months for the fringe to start to look good again. This experience has turned me off. However I must say the staff were all friendly and the shampoo was done well.

Comment

THey were lovely but truely the haircut is one of the worst I’ve ever had and just not what I had asked for. The worst thing is they cut it so short that there is no rescuing it

Comment

All the stylists are amazing! always walk out with perfect colour... however...the apprentice who has finished off my hair the past 3 times has been well below the standard I would expect for the price I pay! This time I requested to not have her do my hair today but due to a shortage of staff this was not possible. I decided to be open minded and that maybe she had improved but to my disappointment she still seemed unsure of what to do or how to do it which made me feel very uncomfortable and extremely nervous considering I had a head full of bleach. After an hour of washing, toning and drying (twice due to it not being done right the first time) I ended up walking out with dripping hair, not even checking the colour, and still being charged $223 (full head of bleached foils only - no cut). In total it took 4.25 hours and it still wasn't completed. I really love my hairdresser and the colour turned out great as usual but after the whole experience Im not sure it's worth it.

Comment

I felt like I was rushed through so my hairdresser could get to the next client. Wasn't asked how short I wanted and before I knew it, we were done with little difference to my hair from when I walked in. Probably won't return

Comment

I come to Melbourne every 6-8 weeks from Queensland and always have my hair cut by Jezz. This time I had by a mistake from your side been booked in with Jens. Since this was my only free time I had no choice. I thought some kind of recognition of the mistake from your side would have been appropriate.

Comment

My experience of the salon has been a hit and miss experience. Some cuts have been good, others not. My recent cut feels like a waste of money- as I now need to find a new hairdresser to fix it.