Miss Gertrude (3420 reviews)

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I had to wait 20 minutes after my appointment time - no idea why I have to be on time but tend to wait a long time before the service starts. There was no explanation and no apology for this. This is not the first time that it has happened.

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The website booking system is not good particularly if you forget your password. It sends into a loop.

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Shampoo lady massaged my head after she had rinsed off the conditioner. Yes, it was uncomfortable as her knuckles kept tugging at my hair. I thought my hair was going to break! Cheryl is so lovely and attentive to my needs

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First time I have had a cut appt without getting a wash. Still charged the full $90, but only got a dry cut. Great cut. Love Gav's work, but feel as though I shouldn't have paid for full appt if no wash included.

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I've been going there for some time because of a particular employee, but each time I think to myself will be the last time, purely because I think $120 is too much for a standard mono-colour. Other than that the service is great.

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Hi I wanted to share my experience from Saturday. I was at the salon for two hours and was just booked in for a cut. I mentioned at the beginning of the appointment what I wanted (tidy up, and heaps of weight taken out of my hair), and that I would like it straightened, as I had a wedding to go to. When I left two hours later, I still had a lot of weight left in my hair, and it seems as though the right side is longer than the left. I had to leave because I had the wedding to go to and couldn't be late! I was disappointed and was quite anxious after all that time in the salon. I know the hairdresser was a graduate, but I had not anticipated that it would take two hours for a cut, especially because I have had such fantastic service from your salon in the past. Don't get me wrong, I will return because I think you're great, but I just wanted to register my disappointment with this haircut. Thanks.