Miss Gertrude (3420 reviews)

Comment

I have always liked Miss Gertrude for the environment and because I have always been happy with the service - but this time was a little different as I had been hoping to go for a lighter blond than I had had last time, but when I arrived I was handed a hairbrush and told to brush my hair and when the stylist arrived back she had already mixed up the dye based on what I had had last time without even talking to me about what I wanted this time. Actually it feels even darker than it was last time - perhaps it wasn't left on the hair for as long. I also have a pretty sensitive scalp and I find that people are a little rough especially when washing and putting in toner. I feel that the roughness contributed to a lot more split ends than I had previously - as I am always quite gentle with my hair because it breaks easily. All in all I am happy with the colour for now, but I will go back soon to get more lighter blond foils put in to lighten it. And I'll certainly be clearer about my pain tolerance levels!

Comment

My experience of the salon has been a hit and miss experience. Some cuts have been good, others not. My recent cut feels like a waste of money- as I now need to find a new hairdresser to fix it.

Comment

I come to Melbourne every 6-8 weeks from Queensland and always have my hair cut by Jezz. This time I had by a mistake from your side been booked in with Jens. Since this was my only free time I had no choice. I thought some kind of recognition of the mistake from your side would have been appropriate.

Comment

I felt like I was rushed through so my hairdresser could get to the next client. Wasn't asked how short I wanted and before I knew it, we were done with little difference to my hair from when I walked in. Probably won't return

Comment

All the stylists are amazing! always walk out with perfect colour... however...the apprentice who has finished off my hair the past 3 times has been well below the standard I would expect for the price I pay! This time I requested to not have her do my hair today but due to a shortage of staff this was not possible. I decided to be open minded and that maybe she had improved but to my disappointment she still seemed unsure of what to do or how to do it which made me feel very uncomfortable and extremely nervous considering I had a head full of bleach. After an hour of washing, toning and drying (twice due to it not being done right the first time) I ended up walking out with dripping hair, not even checking the colour, and still being charged $223 (full head of bleached foils only - no cut). In total it took 4.25 hours and it still wasn't completed. I really love my hairdresser and the colour turned out great as usual but after the whole experience Im not sure it's worth it.

Comment

THey were lovely but truely the haircut is one of the worst I’ve ever had and just not what I had asked for. The worst thing is they cut it so short that there is no rescuing it