Nerina's Face and Body (1078 reviews)

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Hi, I was disappointed that there as a lot of ‘dead time’ during my facial. The staff member left the room 3 times to get products, the mask was on for 15 mins? It would have been nice if this time was used for a hand / foot or head massage.

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My beautician was suffering with a bad cough and cold- I understand you have to push through but it’s so inappropriate to have someone that I’ll breathing on you whilst tinting eyelashes. If I had have booked a facial and arrived to such an ill beautician I would have cancelled.

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On arrival there was no record of my appointment???? I made the booking online but salon had no record and couldn't find, the staff member was delightful and managed to fit me in so all good, although I do feel the appointment was a little rushed and the dye was not left on at all...I walked out with desired effect of tinting but cant help thinking it will not last very long this time...

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When having a wax done i almost always leave with patches not waxed. it’s not the length of the hair that causes it, they have just missed it everytime. and to go home and have that is really annoying especially when i’m allergic to shaving and have events i got waxed for. it wastes my money too. need to be better at waxing the whole area and not missing spots

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I had waxing that left me bruised because the skin was not held taut. I'm about to go on holidays and my legs look terrible.

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-not having facials listed for online booking was inconvenient and suggested this wasn’t something you do so if I was a potential new customer not returning one I may have not phoned you and tried somewhere else. -I didn’t really know what type of facial & at what price I’d signed up for until I paid I was expecting about $110 and it was $150. My fault for not checking possibly. -appart from that the service was lovely but I was supprised when I said my facial scrub had run out there was no suggestion of what product I could buy from you. I like the lack of hard sell approach but there wasn’t even a subtle suggestion which I think is a missed business opportunity for you. But your all lovely and professional which keeps people coming back.